FAQ
🛍️ Ordering & Payment
Q: Which payment methods do you accept?
A: We accept credit cards (Visa, Mastercard), PayPal, Klarna (instant payment only), Apple Pay, and Google Pay.
Q: Is there a minimum order amount?
A: No, there is no minimum order value at SIZOO.
Q: Do you offer free shipping?
A: Yes! Orders over 50 € qualify for free shipping within Germany.
🚚 Shipping & Delivery
Q: Do you ship internationally?
A: We currently ship only within Germany.
Q: How long does delivery take?
A: Shipping within Germany usually takes 2–4 business days.
Q: How can I track my order?
A: Once shipped, you'll receive an email with a tracking link. You can also track your order here: 🔗 https://37ee7f.myshopify.com/de/apps/trackingmore
🔄 Returns & Exchanges
Q: Can I return items?
A: Yes, you can return unworn items free of charge within 14 days. You can initiate a return via your order confirmation email and via your SIZOO customer account. You can also write us an email and follow instructions on our withdrawal page.
Q: Do you offer exchanges?
A: We currently do not offer direct exchanges. Please return the item and place a new order.
📩 Customer Service
Q: How can I contact you?
A: Send us an email at 📧 mail@sizoo.online or use the contact form on our website.
Q: When will I get a reply?
A: Our customer service will reply within 24 hours on business days.
Q: Where can I find updates about new products?
A: Follow us on Instagram: 📸 https://www.instagram.com/sizoo.shop/ or subscribe to our newsletter!