Effective Date, April 1st, 2025.
Welcome to Sizoo Womens Sportswear — your one-stop-shop for fashionable, high-quality, and practical women’s sportswear. This Payment Policy is part of the terms and conditions of payment for orders placed via our online shop, which is only available to customers residing in Germany.
💳 Accepted Payment Methods
We accept many safe and easy methods of payment via our Shopify checkout, including:
- PayPal
- Klarna (only „Sofortüberweisung“ – no „Kauf auf Rechnung“)
- Credit Cards (Visa, Mastercard)
- Apple Pay
- Google Pay
- Shop Pay
All transactions are processed securely according to the highest industry standards (PCI-DSS compliant).
🛒 Order Processing
- In-Stock Items Only: We ship orders for products that are currently in stock only. If a product is out of stock, we will not sell it on our site. Pre- or back-orders are currently not accepted.
- Immediate Payment Required: We will not be processing orders until payment is made successfully in full.
- Order Confirmation: We will send you an order confirmation email once we have processed your payment.
💶 Currency & Taxes
- All prices are featured in Euros (€) and are subject to German VAT (Mehrwertsteuer) at the current applicable rate (19%).
- No additional taxes or duties will be applied at the checkout.
🔐 Security & Fraud Prevention
To ensure the safety of our customers and prevent fraudulent transactions:
- Payments may be subject to verification and fraud screening.
- In the event of suspicious activity, we reserve the right to cancel the transaction or ask for more information.
❌ Failed or Declined Payments
In case of failure of payment:
- Please verify your payment information and try again.
- Should there still be issues, please notify your payment provider or contact us via email at mail@sizoo.online
🧾 Billing Errors
If you think that there has been a mistake in billing:
- Please contact us immediately at mail@sizoo.online and share the details of the issue.
- We will investigate and resolve the matter as soon as possible.
- Any confirmed overcharges will be refunded to your original mode of payment.
📩 Need Help?
For any questions related to payments, please reach out to us:
📧 mail@sizoo.online
🕐 Response time: Within 24 hours (Monday–Friday)
Thank you for shopping with Sizoo Womens Sportswear — where performance meets style. Your fitness journey, powered by confidence.
